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Community Team Lead, REMOTE

community management

Your Future role

The Community Lead is responsible for the output of the Community Team across MY.GAMES official channels. The focus of the role is on supporting Community efforts and enabling the Community Management team to deliver with quality and make the best use of every platform. Through planning across different channels and close tracking of Community efforts, this role is critical to the quality of our player engagement and capacity to keep users informed and engaged, impacting player retention and public sentiment.
The role is remote, reports directly to the Head of Community and Content and coordinates with our Product and Marketing teams, as well as internal and external service teams.
Goals
●      “The Most Efficient Team” – Accompany the Community Management team in their efforts to engage with players on all relevant channels, in the best manner, to support game launches and beats
●      “Take A Step Back” – Dive into SM analytics and keep track of the progress of all our channels, making necessary adjustments to plans for better growth and engagement
●      “I’ve Got An Idea” - Review the consistency and quality of our Community Management, always stimulating the team to be creative and try out-of-the-box approaches


Planning and Strategy, Reporting

●      Coordinate with the rest of the Community structure and the Operations team about Operations Plans for the main Product(s) (but not limited to those) you will oversee

●      Represent the CM team in critical discussions and channels, gather and forward all essential information to the teams and back

●      Work with the Producers and Marketing teams to develop mid- and long-term community strategies for our products

●      Provide the Heads of department with regular reporting on results (Google analytics, NPS scores, etc.)

Community and Social Media Management

●      Ensure consistency and quality of social media messaging across our portfolio on all platforms

●      Provide critical feedback to colleagues taking on writing tasks, preparing content plans or managing official channels

●      Help revisit free influencer and moderator programs to create active and dedicated teams of players supporting CMs or creating content for our games

●      Be a symbol of creative output: challenge established processes and practices in terms of content writing and publication, suggest new approaches

Team Management and Support

●      Oversee the day to day business of the Community Management team

●      Provide individual feedback to the team on areas that can be improved

●      Re-evaluate priorities in times of need

●      Support the members of your team with the help and guidance on daily tasks and coordination with other departments

●      Report and discuss HR issues to the Heads of Community

Processes and structures

●      Maintain, design, document, introduce and implement work processes to support the team in the day to day operations

●      Plan and coordinate the integration of channels to support new games/markets arriving in the portfolio

●      Regularly meet and review community topics and requests with product teams

Desired Experience and Qualifications

●      3+ years of experience in Community management, ideally for online video games with a Free-to-Play model or similar experience, preferably in a similar role

●      Experience using Social media & Steam analytic tools but also Console interfaces

●      Experience in Project Management working with different methodologies (Kanban, Scrum, Agile)

●      Interest in and understanding of Free-To-Play MMORPGs and their community practices, active monitoring of the industry

●      Strong desire to provide original and out of the box community management by challenging industry’s best practices

●      Proficiency with standard office tools such as Word and Excel, Google Sheets and other online tools (Mind mapping, Project Management, Task Management, etc.)

●      Excellent People management and communication skills

●      Ability to manage multiple projects in a fast-paced, deadline-driven environment

●      Fluency in English