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Customer Support Agent (Chinese), Remote

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

  • Process user inquiries
  • Compile regular reports on received inquiries
  • Maintain up-to-date FAQ articles
  • Interact with the outsourcing team (consultations)
  • Collaborate with the product team
  • Identify patterns in user inquiries

What you need to succeed:

  • Proficiency in written Chinese at an appropriate level (not lower than HSK4)
  • Attentive, able to learn quickly, punctual, and diligent
  • Demonstrate the ability to express thoughts clearly and coherently
  • Extensive gaming experience

What we offer:

  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community that unites more than 40 in-house and partner studios
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward