Planning and Strategy, Reporting

Coordinate with the rest of the Community structure and the Operations team about Operations Plans for the main Product(s) (but not limited to those) you will oversee
Represent the CM team in critical discussions and channels, gather and forward all essential information to the teams and back
Work with the Producers and Marketing teams to develop mid- and long-term community strategies for our products
Provide the Heads of department with regular reporting on results (Google analytics, NPS scores, etc.)

Community and Social Media Management

Ensure consistency and quality of social media messaging across our portfolio on all platforms
Provide critical feedback to colleagues taking on writing tasks, preparing content plans or managing official channels
Help revisit free influencer and moderator programs to create active and dedicated teams of players supporting CMs or creating content for our games
Be a symbol of creative output: challenge established processes and practices in terms of content writing and publication, suggest new approaches

Team Management and Support

Oversee the day to day business of the Community Management team
Provide individual feedback to the team on areas that can be improved
Re-evaluate priorities in times of need
Support the members of your team with the help and guidance on daily tasks and coordination with other departments
Report and discuss HR issues to the Heads of Community

Processes and structures

Maintain, design, document, introduce and implement work processes to support the team in the day to day operations
Plan and coordinate the integration of channels to support new games/markets arriving in the portfolio
Regularly meet and review community topics and requests with product teams

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