Head of Client Support, Remote

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

Manage the user support service to resolve payment-related issues
Connect and configure payment methods
Support accounting and reconciliations (data exports for reconciliations with counterparties, discrepancy resolution, project setup in the statistics service)
Interact with the support services of payment providers
Ensure functionality of the service (respond to incidents, monitor signals, troubleshoot issues in collaboration with system administrators, and operations)

What you need to succeed:

3 years of experience in payment service support
Ability to work with large volumes of data
Customer-oriented mindset
Possession of an advanced technical degree

What we offer:

Work remotely from all around the world
Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
A strong team of specialists across different areas — access unique expertise and professional knowledge
Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
Create great games and win the hearts of players
Push the boundaries of the game industry and lead the way forward