Head of Client Support, Remote

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

  • Manage the user support service to resolve payment-related issues
  • Connect and configure payment methods
  • Support accounting and reconciliations (data exports for reconciliations with counterparties, discrepancy resolution, project setup in the statistics service)
  • Interact with the support services of payment providers
  • Ensure functionality of the service (respond to incidents, monitor signals, troubleshoot issues in collaboration with system administrators, and operations)

What you need to succeed:

  • 3 years of experience in payment service support
  • Ability to work with large volumes of data
  • Customer-oriented mindset
  • Possession of an advanced technical degree

What we offer:

  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community that unites more than 40 in-house and partner studios
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward