Community Team Lead, REMOTE

Planning and Strategy, Reporting

• Coordinate with the rest of the Community structure and the Operations team about Operations Plans for the main Product(s) (but not limited to those) you will oversee
• Represent the CM team in critical discussions and channels, gather and forward all essential information to the teams and back
• Work with the Producers and Marketing teams to develop mid- and long-term community strategies for our products
• Provide the Heads of department with regular reporting on results (Google analytics, NPS scores, etc.)

Community and Social Media Management

• Ensure consistency and quality of social media messaging across our portfolio on all platforms
• Provide critical feedback to colleagues taking on writing tasks, preparing content plans or managing official channels
• Help revisit free influencer and moderator programs to create active and dedicated teams of players supporting CMs or creating content for our games
• Be a symbol of creative output: challenge established processes and practices in terms of content writing and publication, suggest new approaches

Team Management and Support

• Oversee the day to day business of the Community Management team
• Provide individual feedback to the team on areas that can be improved
• Re-evaluate priorities in times of need
• Support the members of your team with the help and guidance on daily tasks and coordination with other departments
• Report and discuss HR issues to the Heads of Community

Processes and structures

• Maintain, design, document, introduce and implement work processes to support the team in the day to day operations
• Plan and coordinate the integration of channels to support new games/markets arriving in the portfolio
• Regularly meet and review community topics and requests with product teams

• 3+ years of experience in Community management, ideally for online video games with a Free-to-Play model or similar experience, preferably in a similar role
• Experience using Social media & Steam analytic tools but also Console interfaces
• Experience in Project Management working with different methodologies (Kanban, Scrum, Agile)
• Interest in and understanding of FPS games and their community practices, active monitoring of the industry
• Proficiency with standard office tools such as Word and Excel, Google Sheets and other online tools (Mind mapping, Project Management, Task Management, etc.)
• Excellent People management and communication skills
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Fluency in English, excellent public speaking capability
• A gaming PC (should be able to run recent titles) with a reliable & performing internet connection, good microphone & webcam
• Strong desire to provide original and out of the box community management by challenging industry’s best practices